Help Center
Everything you need to know about Happy Beads in one place.
Care & Safety
Your Happy Beads necklace is handmade with love using food-grade silicone beads and BPA-free materials (selected designs also mix in glossy acrylic beads), strung on durable single-strand elastic cord.
How to Put On
- Stretch Gently — Open the necklace with both hands
- Slip Over Head — Ears first, nice and easy
- Adjust and Go! — Position and you're ready
Pro tip: Add 2-5cm to your measurement for easy slip-on!
Daily Wear
Perfect For:
- Daily walks and adventures
- Dog park hangs
- Photoshoots and occasions
- Cafe visits and outings
Remove For:
- Bath time
- Rough play and tug-of-war
- Sleeping (optional)
Cleaning
- Wipe with a soft, damp cloth
- Use mild soap for stubborn dirt
- Lay flat to dry
- Air dry completely before wearing
Our necklaces are water-resistant and weatherproof!
Storage
- Store flat or hang
- Avoid direct sunlight
- Keep in a cool, dry place
- Away from chewers!
Important Safety Note
Happy Beads are decorative pet necklaces — NOT collars.
They must not be used for leash attachment. Always supervise while your dog is wearing accessories.
Sizing Guide
How to Measure
- Neck: Measure around your dog's neck where the necklace will naturally sit
- Fit: Snug but relaxed, with room to drape softly
Add 2-5cm for a comfy slip-on fit!
| Size | Head | Example Breeds |
|---|---|---|
| XS | ~26-32cm | Chihuahua, Toy Poodle, Papillon |
| S | ~32-36cm | Maltese, Shih Tzu, Cavalier |
| M | ~36-40cm | Beagle, Cocker Spaniel, Kelpie |
| L | ~40-48cm | Staffy, Labrador, Golden Retriever |
| XL | ~48-56cm | German Shepherd, Husky, Rottweiler |
If your dog's neck is larger than their head, choose the larger measurement for comfort.
Between sizes? We recommend sizing up for a more comfortable fit. Happy Beads are slip-on style with no clips or buckles, so a little extra room makes them easier to put on!
Frequently Asked Questions
What are Happy Beads made of?
Most Happy Beads are handmade using 100% food-grade silicone beads and BPA-free materials, strung on a durable single-strand elastic cord for comfort and flexibility. Selected designs mix in glossy acrylic beads, which are harder and less flexible than silicone and may crack or chip if chewed or knocked. Each design's Materials section lists exactly what it's made of.
Are Happy Beads safe for dogs?
They're made to be worn under supervision, with an important note: Happy Beads are an accessory, not a collar. They are not made for chewing, leash attachment, or heavy pulling, and designs with glossy acrylic beads may crack or chip if chewed or knocked. Always supervise while your dog is wearing accessories.
Can I use Happy Beads as a collar?
No. Happy Beads are accessories only and cannot attach to a leash. For walks, please use your regular collar or harness.
How do I choose the right size?
Happy Beads are stretchy slip-on necklaces made with elastic cord. Measure around your dog's neck where the necklace will naturally sit, adding a finger or two of extra room so it drapes softly and comfortably. If your dog is between sizes, we recommend sizing up.
How do they go on?
Happy Beads are slip-on style — no clips or buckles. Gently stretch and slip over your dog's head. If it feels tight going on, a larger size may be better.
Can my dog wear them outside?
Yes! They're great for cafe trips, walks, photoshoots, playdates, and birthdays. We recommend avoiding unsupervised rough play or chewing.
How do I clean them?
Hand wash gently with mild soap and warm water, then lay flat to dry. Do not machine wash or tumble dry.
Are they adjustable?
No — each necklace is a fixed length for a clean, handmade look. If your dog is between sizes, we recommend sizing up.
Where do you ship from?
Orders ship from the Sunshine Coast, Australia.
Do you ship internationally?
Yes! We ship both within Australia and internationally. Shipping options and rates are calculated at checkout based on your delivery address.
How long will my order take?
Processing time: 2-4 business days
Standard shipping: 3-8 business days
Express shipping: 1-3 business days
Returns & Shipping
Returns Policy
We're a small handmade brand and each piece is made with care. For hygiene and safety reasons, we're unable to accept returns or exchanges for change of mind, sizing, or color preference.
However, if your item arrives damaged, incorrect, or faulty, please contact us within 7 days of delivery and we'll make it right.
Shipping Options
| Option | Price | Timeframe |
|---|---|---|
| Standard Shipping | $8.90 | 3-8 business days |
| Express Shipping | $14.90 | 1-3 business days |
| Free Standard | FREE | Orders over $60 AUD |
All orders are shipped via Australia Post with tracking.
Australian Consumer Law
Nothing in our policy limits your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a replacement or refund.
Shop
Ordering
- All prices are shown in AUD
- Orders are typically packed and dispatched within 2-4 business days
- During busy periods, processing times may vary slightly
- You'll receive a tracking number once your order ships
Payment Methods
We accept all major credit cards, PayPal, and Afterpay. Payments are processed securely via Shopify — we never store your full payment details.
Free Shipping
Enjoy free standard shipping on all orders over $60 AUD within Australia!
Contact Us
Have a question about sizing, custom orders, or just want to say hi? We'd love to hear from you!
Response Time
We're a small team — please allow 24-48 hours for a response.
Location
Sunshine Coast, Queensland, Australia
Still have questions? We're always happy to help!
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